InSight User Scenarios

These are functions that are possible through the InSight Data Model (MIB) and APIs.

Demo

V1 Probable

V1 Possible

Later Release

Help Desk

Ø Front end overall status - view operator display of all online lanes (multi-terminal monitoring)

o View what's going on in store without having to remotely diagnose over the phone.

Ø Single terminal monitoring – view a terminal to diagnose a situation including history of events leading up to current state.

Ø Terminal remote control to perform diagnostics

Ø Controller monitoring

Ø Hardware use and fault statistics

Ø Snapshot terminal dump

Ø Dump terminal

Ø Reload terminal

Ø Load new device microcode (e.g. printer, scanner/scale)

Ø Memory/disk statistics

Store Manager(s)

Ø Front end overall status - view of all online lanes (multi-terminal monitoring)

o View what's going on in store without having to remotely diagnose over the phone.

o Color shows signed on lanes

o Hovering over lane shows lane statistics:

§ Scans per minute for last 1, 3, 5 minutes

§ Current operator

§ Current operator time

Ø Front end remote assist

Ø Remote manager override

Ø Manager call - front end needs transaction assist

o front end dissatisfied customer

o front end emergency

Ø Manager call acknowledge

Ø Message to lane (i.e. take break soon)

Ø Implemented in handheld, tablet, desktop, 4690 controller, or integrated into full screen sales app (i.e. service desk) using provided APIs.

Ø Terminal remote control from another terminal

Hardware Service

Ø Terminal monitoring

Ø Terminal remote control

Ø Run terminal diagnostics

Ø Hardware use and fault statistics

Ø Terminal, controller and device serial #'s, ec level, etc.

Ø Terminal model, type of all attached peripherals

Loss Prevention

Ø Terminal monitoring

Ø Terminal monitoring pause/replay

Ø Likely future integration with web cam hardware and data

System Test

Ø Terminal remote control

Ø Automated hardware stress/volume testing using InSight APIs

Corporate Network/Asset Management

Ø Insight provides management agent at lane level including legacy hardware. Management out to lanes previously unavailable.

Ø Device serial #'s, ec level, etc

Ø Better/more management information from the controller

Application Support/Development

Ø Terminal monitoring - view what's going on in store or lab without having to be there or remotely diagnose on the phone with another person.

Ø Terminal remote control

Ø Register areas to be snapshot dump

Ø Real-time view of registered areas

Ø Snapshot dump of registered areas

Ø Memory/disk statistics

Ø Controller and terminal per-process/thread cpu use statistics

Ø View terminal configuration

Ø Terminal type, type of all attached peripherals

Cashier

Ø Manager call/response

Ø "Screen Saver"

o Scrolling marquee text/html for operator

o Scrolling marquee text/html for customer

Self-Checkout Assist Stations

Ø Terminal monitoring

Ø Terminal remote control

Network Management Applications

Ø Collect selected data from InSight MIB from each store and save in database.

Ø Use data from all stores for chain-wide status verification, inventory, and historical and statistical analysis.

Ø 100’s of useful possibilities with access to information exported through the InSight MIB.

Last Updated: May 23, 2005