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How do I dump a terminal to diagnose QConnect problems?

How to Dump a 7052 Diskless Terminal

  1. Place the terminal in a state for which a dump is desired.
  2. Power the terminal OFF
  3. Using a proper key, put the keyboard lock switch into the Ex position
  4. Power the terminal ON
  5. You will see a menu screen. Choose the following sequence:
  • 4 - Diagnostics
  • 3 - Do not print
  • 9 - More tests
  • 6 - Memory Dump
  • 2 - Dump via ETHERNET
  • 2 - Base Memory Dump
  1. After the dump has completed, send the file, ADX_UDT1:TERMMEM.DMP, found on the Store Controller to QVS for analysis

How to Dump a 7450 Diskless Terminal

  1. Place the terminal in a state for which a dump is desired.
  2. Place the PCMCIA flash memory card into the tray on the lower left front of the machine and close the tray completely.
  3. Locate the dump switch on the back of the machine. It is behind a small hole on the right side just to the left of the keyboard connector.
  4. Using a paper clip or similar tool, push it into the hole far enough to depress the dump switch
  5. The register should begin beeping.
  6. At first the beeping will be regular beeps
  7. After a time, the beeps will become warbled.
  8. Once the warble tones begin, the 7450 should be turned off.
  9. Take out the PCMCIA card and send it to QVS.

How to Dump a 7452 Terminal with or without a Hard Drive

There are two methods which could be used.  The first method is preferred.  If the failure of the terminal is such that communication with the Store Controller is not possible, the second method should be used.

Method #1 (preferred)

  1. Place the terminal in a state for which a dump is desired.
  2. Go to the Store controller
  3. Hit the Alt-Sys Req key combination
  4. Choose option c: "Access the Store Controller Functions Screen"
  5. Choose option 1: "Terminal Functions"
  6. Choose option 8: "Dump Terminal Memory"
  7. After the dump is completed and the terminal has rebooted, copy the file: ADX_UDT1:TERMMEM.DMP or  ADX_UDT1:TERM0nnn.DMP (where nnn is the terminal number) from the Store Controller to a diskette.
  8. Transmit the file to QVS for analysis.

Method #2 (Used only if Method #1 fails)

  1. Obtain a formatted IBM 1.44 Meg diskette
  2. Place the terminal in a state for which a dump is desired
  3. Make sure no diskette is in the diskette drive
  4. Locate and press the dump switch:
    • Open the lower access panel on the front of the terminal
    • The dump switch is located just to the right of the 4 lights
    • Obtain a pencil or other small device to use to press the recessed switch
  5. You will hear a musical tone followed by a long beep, then 2 short beeps
  6. As the long, 2 short beep cycle continues, place the diskette into the drive
  7. The disk drive light will glow as the terminal memory image is written to the diskette
  8. When the write completes, you will hear a long tone followed by a musical tone
  9. Remove the diskette and send it or a copy of its contents to QVS for analysis
 
© 2012 QVS Software, Inc.